1800 954 486 contact@fly.guru

Terms and conditions

By placing a booking with Fly.Guru Pty Ltd, the Customer acknowledges that they have read, understood and agree to accept the Terms and Conditions as detailed below. Where the Customer is an individual, no part of these Terms and Conditions affects your rights as a consumer. These Terms and Conditions are in addition to your rights as a consumer.

In the following terms and conditions, ‘the Company’ refers toFly.Guru Pty Ltd, its subsidiaries, brands or identities under which the company may trade, ‘the Customer’ and/or ‘the Customer refers to the person and/or organisation making the booking and  ‘the pilot’ refers to the pilot, the aircraft crew or supplier of the aircraft.

The Company provides a flight booking and management service, working closely with operators licensed by the appropriate licensing authority in the relevant jurisdiction or State. The Company manages the booking process, allocation of bookings to service operators, and the overall quality of the service provided to customers. Service operators are responsible for providing aircraft and crew fully compliant with the terms of their operating license and with the Company’s service quality standards.

Application

These Standard Terms and Conditions shall apply whether the agreement is verbal or written and shall enter into force immediately upon the Company accepting a booking via the Company’s booking system. The Customer shall at all times remain solely responsible for the acts and/or omissions of the passengers permitted to travel by Customer (whether directly or indirectly) and therefore any additional costs incurred by the Company during the performance of the contract shall be borne by the Customer irrespective of whether the Customer travels.

Pricing and Quotations

All prices are valid at the time of search, quotations are not confirmed until the 10% deposit has been made. Aircraft operators can change prices at anytime prior to the search. Where an obvious error has occurred with the quoted/accepted price, we reserve the right to advise the customer of the error and provide an amended price for the journey and void the booking confirmed or accepted.

Payment

All monies must be paid in full 12 hours prior to the departure of the flight unless expressly agreed by the Company in writing. If payment has not been received within the agreed timescales then the Company can no longer guarantee the quoted price and may be required to revise its quotation. All bookings made using credit or debit cards will incur a processing fee, unless otherwise agreed by the company in writing.

Invoices

Where the Company has agreed a credit arrangement or account facility with the customer, invoices will be issued in accordance with the agreed arrangements and may include additional charges for credit and payment charges. All invoices are to be paid within seven days from the date of the invoice unless otherwise agreed in writing.

Any queries relating to Company invoices must be raised in writing by the Customer within 7 days from the date of the invoice. If no query is raised by the Customer within this period it will be deemed as having been accepted in full.

Booking Confirmations and Amendments

It is the responsibility of the Customer to check the Booking Confirmation, once received, for its accuracy and completeness, any discrepancies found in the Booking Confirmation should be communicated to the Company as a matter of urgency

If a Customer requires amendment to a Booking, the amendment will only be considered as implemented when the Customer has it confirmed in writing and the Company has acknowledged said amendment with a new Booking Confirmation. If an updated Booking Confirmation has not been received by the Customer with the updated details the Customer will be subject to the terms of the original Booking Confirmation. No amendment can be agreed with the Aircraft Operator. The Aircraft Operator does not have the authority to bind the Company in any manner whatsoever.

It is the Customer’s responsibility to ensure that all trip details are complete and correct and at no time should verbal amendments be considered as confirmation of a change to an existing booking.

The Company cannot be held responsible for any delays in arrival at a destination caused by traffic problems and/or adverse weather conditions and these factors should be taken into account by the Customer when requesting a collection time when making a booking.

The Company shall have no liability to the Customer for failing to arrive at a destination on time and shall bear no liability for late arrival at performances or events and the Customer shall have no claim against the Company for any reimbursement to the cost of any tickets for any such performance or event.

Depending on the nature of the booking amendment, additional charges may be required.

Cancellation by the Customer

All cancellations must be made in writing. Should the Customer wish to cancel a booking where the Customer has paid in either full or part for the booking the following refund terms shall apply:

Any cancellation requests must be acknowledged by us via reply email from one of our representatives. You must email your cancellation request to contact@fly.guru and ensure that you receive a reply email from us confirming that your journey is cancelled. You may follow up any email correspondence via free call 1800 954 486.  We will accept no responsibility for cancellation requests made verbally, via phone, electronic message service, written notes or email that has not been acknowledged by Fly.Guru Pty Ltd

Fly.Guru Pty Ltd reserves the right to charge you, the customer, a cancellation fee of:
10% of the total booking amount if you cancel within 72 Hours to 48 Hours of planned departure time.
25% of the total booking amount if cancelled within 48 Hours to 24 Hours of planned departure time.
50% of the total booking amount if cancelled within 24 hours of planned departure time.

Cancellation by the Company

In the event that the Company is unable to provide an aircraft to meet all or part of the Customer’s booked requirements due to reasons of emergency, aircraft unavailability, or other reason, the Company will take all reasonable measures to provide a replacement or alternative solution.

If this is not possible, the Company retains the right to return all monies paid and, without liability, cancel the booking providing the Customer with as much notice as possible.

In such circumstance the Company shall have no liability for any inconvenience or loss incurred and will not be liable for any direct or consequential loss howsoever arising. It is strongly recommended that the Customer should consider insuring against this risk.

Force Majeure

Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its reasonable control including, but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), wars, insurrections, strikes, including, without limitation, failure of suppliers, subcontractors, and carriers, bad weather, and/or any other cause beyond the reasonable control of the party whose performance is affected to substantially meet its performance obligations under this Agreement.

Change of Aircraft

The Company reserves the right to subcontract to another operator to perform the hire or to supply replacement aircraft of the same category and number of seats.

Passenger Conduct

It is incumbent upon the Customer and the Customer’s party to behave in a proper manner for the duration of their journey. The pilot is responsible for the safety of the aircraft and as such may refuse to allow a passenger or passengers to board the aircraft or eject them from the vehicle if, in his sole discretion, he considers them unfit to travel for whatever reason (for example, being intoxicated, aggressive or abusive). The pilot may refuse to continue a journey if, in his sole discretion, he considers any passenger to be behaving in such a way as may compromise the safety of other persons, the contents of the aircraft or the aircraft itself.

In such event, at the pilot’s sole discretion, the journey may continue once the passenger or passengers have been removed from the aircraft, but should passenger conduct result in summary termination of the journey, the company reserves the right to cancel any other parts of a booking, and in such circumstances the forfeiture of any monies paid, and no claims for compensation or refund in either whole or part shall be entertained.

Any damage caused to the aircraft by the Customer or any of the passengers shall be the responsibility of the Customer and the Customer shall be liable for all costs related thereto.

Limitation of liability

Subject to the remaining provisions of this clause, the Company’s liability to the Customer under or in connection with this Agreement for all and any direct loss or damage arising from any one incident or series of connected incidents is limited to the booking value.

Neither the Company nor the Customer excludes or restricts in any way its liability under or in connection with this Agreement for death or personal injury caused by its negligence or to any extent not permitted by law.

The Company shall not be liable to the Customer (whether in contract, tort, under statute, for misrepresentation or otherwise including in each case negligence) and whether or not the Customer was advised in advance of the possibility of such loss or damage, for:

(a) any of the following types of loss or damage whether direct, indirect or consequential howsoever arising under or in connection with this Agreement or any part of it: loss of profit, loss of revenue, loss of anticipated savings, loss of opportunity, loss of business, wasted expenditure, loss from business interruption, loss or destruction of data, loss of contracts, loss from expenditure of time by managers and employees, liability to third parties, pecuniary losses arising from goodwill, or loss of or damage to goodwill; or

(b) any indirect or consequential losses whatsoever.

Nothing in this clause or in this Agreement excludes or limits the Customer’s liability to pay (without set off) the charges or any Additional Charges

Animals

With the specific exception of recognised assistance dogs, (which includes guide dogs), no animals are permitted to be carried on the aircraft under the terms of this agreement, unless specific permission has been obtained in writing from the company a minimum of three working days prior to the commencement of any journey.

The inclusion of this clause should not be taken to imply that permission will be given for the carriage of animals other than recognised assistance dogs, and specific requirements may be given with regards to restraint of aforesaid animals to ensure safe transit of any animals for which permission is given. Failure to comply with any reasonable requirements may result in summary termination of the journey and removal of the animal from the vehicle.

A recognised assistance dog is one that has been specifically trained to assist a disabled person and that meets the accredited membership criteria of Assistance Dogs International/ANZAD, or other such bodies as may from time to time be recognised. An assistance dog trained by a member of Assistance Dogs International will have formal identification. Accredited Australian and New Zealand assistance dog organisations can be found at the website address:

Enforceability

If any provision or term of these Terms and Conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be deleted but all other terms will remain valid.

Governing Law

These terms and Conditions together with any Booking Confirmation shall be subject to and construed in accordance with the laws of Australia. The parties hereby agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia.

Website Terms and Conditions

Fly.Guru Pty Ltd makes available information, materials, and products on this website, subject to the following terms and conditions.

By accessing this site, you agree to the terms and conditions as outlined in this legal notice. Fly.Guru Pty Ltd reserves the right to change these terms and conditions from time to time at its sole discretion.

Except as specifically permitted herein, no portion of the information on this website may be reproduced in any form or by any means without the prior written permission from Fly.Guru Pty Ltd.